Lincolnshire Musculoskeletal Clinical Assessment and Treatment Service (LCATS)
Lincolnshire Musculoskeletal Clinical Assessment and Treatment Service (LCATS)

Family and friends survey summary

Our patients are welcome to fill out a family and friends survery at the end of their appointment. The survey helps to give us, service providers and commissioners an understanding into whether our patients are happy with the service we provide and to find out where improvements are needed. The survey is an annonymous way for patients to give their views after receving care or treatment at our centre.

At the end of each month, we collate the results from the family and friends surveys to see how well we're doing or to see where we can improve. We are proud of the scores we receive in these surveys and would like to share our most recent scores with you.

Jan 2019 Family and friends survey summary

Recommended 99.65%

Not recommended 0.00%

Overall net confidence 100%

Overall excellence 87.41%

 

You said, we did

The requests we receive from our patients for improvements to our service - are not ignored. We listen to the feedback we get, and do our best to make changes where we can to improve your experience with us. Below you will find a PDF document of the latest feedback we received and what we did to improve our service.

July 2017 You said, we did PDF

 

Testimonials

We’re receiving great feedback from our patients. Below are just some of the recent responses we’ve received.

We have a formal complaints procedure in place to enable us to put right those issues where we haven’t met your expectations and ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can.

You can provide your feedback quickly and easily through our Feedback form.

 

"I have been treated by Care UK staff on a number of occasions at the Hykeham Health Centre, Lincoln. The service is excellent and in particular I would like to thank Mr Taman for the time he takes to listen to my problems and the service that he provides. He is an excellent consultant who ensures that all examinations are carried out quickly to provide a speedy diagnosis.."
Mr Williams, patient of Lincolnshire Musculoskeletal Clinical Assessment and Treatment Service, May, 2018

 

"As with many other patients, we cannot speak highly enough of the help and attention received at North Hykeham clinic. To be able to have access to such an efficient local department of the NHS was such a welcome relief. Once having spoken to Mr Tamam my husband felt that at last his symptoms would eventually be recognised and help was at hand. We felt extremely fortunate in being able to meet Mr Tamam. Also my thanks to the staff who dealt with my telephone calls of which I confess in my anxiety for my husband might have become quite numerous. However my special thanks go to Tyler who was able to finally set the wheels in motion for my husbands next scan. We are now awaiting this appointment hoping that we may then eventually progress further in the diagnosis of my husbands problem. Thank you so much to everyone at North Hykeham Clinic."
Mrs Forman, patient of Lincolnshire Musculoskeletal Clinical Assessment and Treatment Service, August, 2017

 

"Abi was very thorough, pleasant and described my condition. She made me feel very at ease. Made to feel comfortable and told everything I needed to know."
Patient of Lincolnshire Musculoskeletal Clinical Assessment and Treatment Service, August, 2017

 

"Very satisfied. Appointment was on time, staff and doctor very friendly. Felt relaxed once in appointment."
Patient of Lincolnshire Musculoskeletal Clinical Assessment and Treatment Service, June, 2017

 

"I think this is the jewel in the crown of the NHS in Lincolnshire. As far as I am concerned, no improvement needed as the service was first class."
Patient of Lincolnshire Musculoskeletal Clinical Assessment and Treatment Service, June, 2017

 

"Your reception staff are always helpful and accommodating. The Doctor is always caring and informative."
Patient of Lincolnshire Musculoskeletal Clinical Assessment and Treatment Service, June, 2017

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